"Convert the World to Your Methods"

not happy 1, originally uploaded by jill y.
Tips for getting a great tattoo:
1. ask for a quote
2. confirm work and time line involved
I have a lovely tattoo on my right arm (showing left in the photo), in a beautiful Art Nouveau design of wheat and rosebuds. It shaded with black and grey ink, with white ink. Over time, this has turned to a bluish- grey. I commissioned a complimenting piece for my other arm. Same style, wheat, this time with open blooms and barbed wire.
I booked my appointment and went through the back and forth of designs. I was not told of the fact my chosen artist was booked to the yingyang or offered a 2nd booking. I sat for the initial outline and when told I would wait 7 months for a 2nd appointment, asked for an alternative. She would see me after hours at an increased rate from 160/hr to 180/hr. I agreed.
side note: my 2nd appointment clearly interfered with some plans with a friend as the friend showed up and was told, "sorry, Jill has an appointment." Said friend returned with an hour left on the session. After paying $700, the friend said, quote: "Now get lost!" and right in front of the tattoist. Clearly it was fucked up attempt to cover her annoyance of her "friend time" interrupted by my tattoo booking. The next day I saw the same girl in a grocery store and point blank told her to her face it was "really rude", "made me feel like shit after sitting for a 4 hr tattoo and $700 later" and "it had really bothered me and I was glad to get it off my chest." I do believe the choice to speak my mind has affected the future course of my tattoo.
After my piece healed, it was hard not to notice and wonder what exactly I had paid for. The lines were noticeable fainter, paler and washed out. Lines that had been tattooed TWICE. This is not fun on sensitive spots. So- I called to discuss. Being that my tattoo artist is "so booked up", you can't just walk in and talk to her. The receptionist said to write an email so I did and because I continue to be pissed at the $1100 dollars I "spent" getting this amount of work, the rudeness of her friend in front of her, and the lack communicated "time lines" or cost.. I'm posting the emails unedited except to remove names.
From:
Sent: April 1, 2008 8:52 PM
To:
Subject: wheat tattoo
Hi ________,
I meant to write this a lot sooner than today.
Without trying to offend you- I’ll just jump to the point.
I’m having a few concerns with the tattoo on my left arm. The
This
The tattoo line work has been done twice and shading once but the
I did mention to you that I wanted the flowers to be a light washed
I’m not sure where to go from here. I would prefer that you sat me
Please let me know what your thoughts are on this and where we can
Thanks,
Jill
From________
Date: April 11, 2008 1:09:03 PM PDT (CA)
To: ________
Subject: RE: wheat tattoo
Hi ________,
I haven’t heard back from you regarding the email I sent earlier.
I have attached pictures that show the issues I am unhappy about.
I would like to hear your response about this. I don’t know if I
I
Thanks for your time,
Jill
Sent:April 15, 2008 8:42 PM
To: ________
Subject: wheat tattoo
Hi Jill.
Sorry for the delay in getting back to you as I was away in
She has now read your e-mails and has asked me to relay the following information.
________absolutely did understand that you wanted the two pieces to match in look, design, tone and shading but as you wanted the 2nd arm to be shades of grey as opposed to black lines and shading (or the colors of the original) it is a process which takes time. The look would have always been somewhat different as the first arm had green and white in it, but would have been complimentary and well matched. She was clear on your intention for the flowers but they had not yet been started.
The cost for the 2nd session was $80 above what it would have been at the regular rate and was proposed by you as compensation for getting in immediately and not waiting the full 8 months for a standard opening.
For ________ there is the additional issue of your missed March 12th apt with no notice. We were unable to fill that spot on such short notice and so lost income on that day.
________ understands that at this point you are unhappy with your piece but feels fully confident that by the time your final session was complete your pieces would have been completed as per your original request. She does not feel that there is cause for her to complete your tattoo free of charge. She is willing to finish your piece but it would be at her regular rate and in the time frame that her current bookings allow. She understands if you choose to get your piece finished elsewhere as the two of you seem to have reached a point where your views differ significantly.
Please let us know if you would like to book a further apt and if not she wishes you well.
Thanks
________
From: ________
Sent: Tue, 15-4-2008 9:14pm
To: ________
Cc: ________
Subject: RE: wheat tattoo
Hi ________
Thanks for the response.
I'll take a moment to comment back...
The entire look of the 2nd arm was to match the 1st, as Teresa understood in "look, design, tone and shading". My first arm is shades of grey with white and black line work. Currently, the basic black line work of the 2ndndtattoo is noticeably paler than the other arm and has been tattooed twice. Regrettably, it was not discussed openly the “time it would take”.
My right arm or 1ststtattoo does not have green in it. It was done with black, white and grey ink in shades of grey and a very light pink in the rosebuds.
I apologize for missing my booked appointment but as that was booked after hours; I am unclear how Teresa lost income on that day with the short notice preventing her from filling the spot. I was unaware she normally booked after hour appointments and only did so by special request and additional cost. Once again, my apologies for any inconvenience.
I am surprised that an expression of my disappointment, and the request for discussion along with what I felt might be a solution is met with a statement that our view points “appear to differ significantly”. I was hoping to be able to meet a compromise of sorts, if possible.
I continue to be disappointed in the result of the current tattoo with the length of time and cost incurred thus far. With ________'s response of how to continue forward and with the consultations I have had with other tattoo artists of the work, I feel that I am better suited to have the tattoo completed in a more agreeable timeframe, to my schedule and wallet with someone else.
Thanks again for relaying the information and the follow up.

not happy 2, originally uploaded by jill y.
By the way- both these tattooes cost the SAME- $1100.00, but she stands behind her work??
So let this be a lesson. Ask what they are doing. How long they are doing it for and how much they think they will eventually milk from your wallet. If their friends are point blank rude in front of their customers- think again about where you take your business.



9 Comments:
Wow, that is a really significant different. The second arm looks like it has been sketched in pencil and is rubbing off. I can't believe they want you to pay more for what they didn't complete the first two times!
that really sux. i understand how mad you would be, jill. especially as lux is supposed to be the best in van...
Wow, that really is incredible. I guess she's just so busy that customer satisfaction isn't really a concern.
Jill - I am really sorry for the trouble this has been. What terrible customer service. Have you talked to anyone - like the Better Business Bureau??
Go Jill - you are absolutely correct in fighting this and being ticked off! Any chance of the artist who did the first tatoo - finishing/fixing the second?
a certain jane
I not only agree with all of the previous comments, but having seen the tattoo's up close I can't say that this artist is anything special. I personally will be passing this information on to all of my friends. I am in an underground scene heavily associated with body modification, piercing, suspensions, tattooing, etc... My opinion WILL negatively affect people's decision to choose Ladylux for any of their future work. I am disgusted with the way this artist chose to interact with you through a receptionist; this reflects extremely poorly on her character.
BOO-URNS
There are two sides to every story.
Hello Anonymous- Nice of you to drop in. If you missed the other side of the story in the email- you can always call them up and ask them. Funny- you think they would have explained to me what exactly it was.
I am catching up on your blog (am terribly behind) and I am so sorry to hear about this. There is a very noticeable difference and if it had been me, I would have been extremely upset.
I hope that you are able to get this resolved...they are going to be a beautiful match... =)
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